Refund & Return Policy

At Said & Sealed, we understand that preserving meaningful flowers is an emotional decision. Our goal is to make you feel confident, cared for, and fully informed before placing your order.

Because each piece is custom-made using your personal flowers or keepsakes, our policies are designed to protect both your memories and the integrity of our preservation process.

Returns

Due to the custom and personal nature of preservation artwork, we do not accept returns or exchanges once an order has been delivered.

Each piece is created exclusively for you and cannot be reused or recreated for another customer. For this reason, delivered orders are considered final.

Our Commitment to Quality

We stand behind every piece we create and treat your cherished memories with the utmost care. Because each item is individually handcrafted and made specially for you, minor variations—such as natural flower color changes, translucent spots in petals (often caused by flower handling during your event), minor surface imperfections, slight edge unevenness, text placement, lettering alignment, floral arrangement variations, and natural resin characteristics (including micro-bubbles and faint cure lines)—are considered a normal, beautiful part of the handmade process. These subtle variations are not considered defects under any circumstances.

However, if a clear defect occurs—specifically a major structural issue (such as an uncured, sticky patch on your piece) or major physical breakage prior to pickup or delivery that renders the piece unusable—we will make it right. In these rare cases, we will offer a repair, replacement, partial refund, full refund, or store credit, evaluated based on the piece's condition at our discretion.

Your trust matters to us, and this guarantee exists to give you complete peace of mind.

Return Eligibility & Timeframe (only for eligible items)

Due to the custom and made-to-order nature of resin flower preservation and personalized resin keepsakes, returns or exchanges are not accepted on all items, once an order has been delivered, except in cases of manufacturing defects .

Any issues must be reported within 48 hours of delivery or pickup to be eligible for review.

Defective or Incorrect Items

If your resin keepsake arrives with a defect caused by our workmanship or an error in production, please contact us within 48 hours of delivery.

Once the issue is verified, we will offer one of the following at our discretion:

A repair
A replacement
A partial refund
A store credit
A full refund to the original payment method

In approved cases where the defect is caused by us, return shipping costs will be covered by Said & Sealed.

How to Request a Refund or Replacement

To request a refund or replacement for an eligible issue, please contact us by email with:

Your order number
Clear photos of the item and packaging
A brief description of the issue

Requests submitted without required details may be delayed or declined.

Refund Processing

Approved refunds are issued to the original payment method used at checkout. Once approved, refunds are typically processed within 5-7 business days.

Return Shipping Responsibility (for not verified defect)

Customers are responsible for return shipping costs unless the issue is caused by a defect or an error on our part.

We do not provide prepaid return labels unless the return is approved due to a verified defect.

Refunds and cancellation (before manufacturing)

Before We Receive Your Flowers or Preservation Items

If you need to cancel your order before we receive your flowers or preservation materials, we will issue a 50% refund of the total order amount.

The remaining 50% covers:

Design preparation and planning
Reservation of a limited monthly production slot
Initial administrative and operational costs

Refunds are processed to the original payment method.

After We Receive Your Flowers or Preservation Items

Once your flowers or preservation materials have been received by Said & Sealed, refunds are no longer available.

This is because:

We accept a limited number of custom projects each month.
Materials require immediate care and preparation upon arrival.
Production resources are fully committed to your unique piece.

Packaging & Protection Assurance

Every resin keepsake is carefully packaged using protective materials designed to minimize movement and reduce the risk of damage during transit.

We ship all completed pieces with tracking and insurance, and we follow strict packing standards to ensure your artwork arrives safely.

In the rare event that damage occurs during shipping, our shipping damage policy outlines the steps we take to review and resolve the issue.

Shipping Damage

If your finished piece arrives damaged during shipping, please contact us within 48hrs hours of delivery with clear photos of the damage. We will review the situation promptly and work toward a fair resolution.

To report shipping damage, please email us with:

Your order number
Clear photos of the damaged item
Photos of the original packaging and shipping box

Claims submitted after 48 hours, you may not be eligible for review.

Once verified, we will assist with an appropriate resolution, which may include a replacement, repair, partial or full refund, store creditdepending on the extent of the damage and carrier coverage.