Terms of service

Terms of Service

Effective Date: January 15, 2026

Welcome to Said & Sealed. By accessing our website or purchasing from us, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your province or country of residence. You agree not to use our products or services for any unlawful or unauthorized purpose.

Said & Sealed reserves the right to refuse service to anyone, for any reason, at any time.

2. Products & Handmade Nature

All products sold by Said & Sealed are handmade and custom-created. Due to the nature of resin art and handmade products:

Variations in flower color, shape, texture, or placement, as well as minor natural inclusions in resin (such as tiny air bubbles, micro-fibers, or fine particles visible under specific light), may occur.
These variations are normal and are not considered defects

As all products are unique - Product photos are for reference only and final products may vary slightly.

3. Custom & Personalized Orders

All orders are made strictly according to the customization details provided by the customer.

Customers are fully responsible for reviewing all details (names, spelling, dates, colors, photos, instructions, etc.) before placing an order
Once an order is placed and production begins, it cannot be changed, canceled, or refunded
Said & Sealed is not responsible for errors caused by incorrect or incomplete information provided by the customer

4. Pricing & Payments

All prices are listed in the Canadian currency shown on the website.
Prices may change without notice
50% deposit is required before we begin production.
Full payment must be completed before pickup or delivery. If an outstanding balance remains after order completion, it must be cleared within 14 calendar days of notification (starting from the day you receive our message or email stating your piece is finished). Unpaid balances past 14 days will incur a 10% late fee on the remaining balance.
Pickup & Extended Storage Policy:

All orders must be collected within 14 calendar days of completion notification. If you require us to hold your completed piece past 14 days, a $75 storage fee will apply to keep the item safe in our studio for up to an additional 30 calendar days.
Unclaimed & Abandoned Property:

If an order remains uncollected beyond the extended 30-day storage period (44 total days from completion notification), the item will be deemed abandoned. Said & Sealed reserves the right to dispose of, recycle, or repurpose abandoned items. All prior deposits and payments are strictly non-refundable.
We reserve the right to correct pricing errors or cancel orders affected by such errors

Quick Breakdown: How Our Payments Work

Payment Options At Booking:

You have the option to pay the entire balance upfront.

Alternatively, if you have not finalized your specific custom resin pieces yet, you can pay a $50 deposit to hold your spot and drop off your flowers. We will begin the dehydration process immediately, giving you an additional 7–10 days to choose your final keepsakes. Once you decide and finalize your order, a 50% deposit (of the remaining total) is required before we begin arrangement planning and casting.

Please note: The $50 deposit is strictly non-refundable, and flowers currently in the dehydration phase cannot be returned if you change your mind or decide not to proceed.

Bouquet Intake Form & Deposit Rules:

You must completely fill out and submit our Bouquet Intake Form within 7 to 10 days after dropping off your flowers - This form is considered final (you must fill out each detail that you want in your piece).

Immediately upon submitting the form, you must either pay the full remaining balance or pay a 50% deposit to begin production.

Final Payment & Pickup Timeline:

The remaining 50% balance must be completed within 14 days of your piece being finished to avoid late fee.

Full payment must be completed and the finished product collected within 14 days. The 14-day timeline begins on Day 1, which is the exact day you receive our message or email notification stating that your piece is finished and ready for pickup.

5. Returns, Refunds & Exchanges

Because all items are custom-made and personalized:

All sales are final
No returns, refunds, or exchanges are accepted
Refunds will not be issued for change of mind, dissatisfaction with design preference, customer errors or micro-bubbles.
Major defects eligible for repair, replacement, or refund are strictly limited to severe, non-fixable structural failures (such as un-cured/sticky resin or major physical breakage prior to pickup/delivery) that render the product physically unusable.

Please review our Return & Refund Policy for more details.

6. Production Time & Shipping

Production and shipping timelines are estimates only
Delays may occur due to high order volume, curing time, shipping carriers, customs, or weather conditions
Said & Sealed is not responsible for delays caused by third-party carriers
Lost, Stolen, or Misdelivered Packages: Said & Sealed is not responsible for any stolen, lost, or misdelivered packages once the shipment has been handed over to the third-party carrier. Risk of loss and title for all products pass to the customer immediately upon transfer to the carrier. The customer must file any claims for missing packages directly with the shipping carrier.

7. Damaged or Defective Items

If your item arrives damaged or defective:

You must contact us within 48 hours of delivery only through our official email (saidandsealed@yahoo.com)
Clear photos/videos of the damage and packaging are required
Approved cases may receive a replacement or store credit, at our discretion

Claims made after 48 hours will not be accepted.

The following are not considered defects or damage:

Flowers colour change.
Petals shrinkage, pre existing flower damage or Translucent spots.
Micro-bubbles, micro-fibers, or fine stray particles in resin
Minor surface imperfections and layer lines.
Slight unevenness on edges
Variations in Flower placement and text placements.
Natural ambering or yellowing of the resin over time due to UV light exposure or natural aging of the chemicals.

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8. Order Notes & Customer Instructions

Any instructions provided through customization forms or checkout notes are considered final approval by the customer.
We do not offer revisions or remakes once production has started or your bouquet is delivered to us.

9. Intellectual Property

All content on this website—including images, product designs, text, logos, and branding—is the exclusive property of Said & Sealed.

You may not copy, reproduce, distribute, or use our content without written permission.

10. Limitation of Liability

We take the utmost care with your irreplaceable flowers. However, because we work with delicate, organic materials, Said & Sealed cannot accept liability for the sentimental or emotional value of the materials provided.

In the rare event of damage or loss during shipping, storage, or the preservation process, our maximum financial liability is strictly limited to a refund of the amount you paid for our services. By placing an order, you agree that Said & Sealed is not responsible for any indirect or emotional damages.

11. Third-Party Services

We are not responsible for the content, policies, or practices of third-party services, apps, or shipping providers used through our store.

12. Chargebacks & Fraud

Fraudulent chargebacks or false claims may result in:

Order cancellation
Account restriction
Submission of evidence to payment processors

13. Changes to Terms

We reserve the right to modify or update these Terms of Service at any time. Changes take effect immediately upon being posted on the website.

14. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein.

15. Contact Information

For questions regarding these Terms of Service, please contact Said & Sealed through our website contact form or email at saidandsealed@yahoo.com .