Terms of service

Terms of Service

Effective Date: January 15, 2026

Welcome to Said & Sealed. By accessing our website or purchasing from us, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your province or country of residence. You agree not to use our products or services for any unlawful or unauthorized purpose.

Said & Sealed reserves the right to refuse service to anyone, for any reason, at any time.

2. Products & Handmade Nature

All products sold by Said & Sealed are handmade and custom-created. Due to the nature of resin art and handmade products:

Minor variations in color, shape, texture, or placement may occur
These variations are normal and are not considered defects

Product photos are for reference only and final products may vary slightly.

3. Custom & Personalized Orders

All orders are made strictly according to the customization details provided by the customer.

Customers are fully responsible for reviewing all details (names, spelling, dates, colors, photos, instructions, etc.) before placing an order
Once an order is placed and production begins, it cannot be changed, canceled, or refunded
Said & Sealed is not responsible for errors caused by incorrect or incomplete information provided by the customer

4. Pricing & Payments

All prices are listed in the Canadian currency shown on the website.
Prices may change without notice
50% deposit is required before we begin production. Full payment must be completed and the finished product collected within 14 days. The 14-day timeline begins on Day 1, which is the day you receive our message or email notification stating that your piece is finished and ready for pickup.
Late Fee Policy:

A $75 late fee will automatically be applied to your order if any due payments are delayed past the stated deadlines.
We reserve the right to correct pricing errors or cancel orders affected by such errors

Quick Breakdown: How Our Payments Work

Payment Options At Booking:

You have the option to pay the entire balance upfront.

Alternatively, if you have not finalized your specific custom resin pieces yet, you can pay a $50 deposit to hold your spot and drop off your flowers.

Bouquet Intake Form & Deposit Rules:

You must completely fill out and submit our Bouquet Intake Form within 7 to 10 days after dropping off your flowers.

Immediately upon submitting the form, you must either pay the full remaining balance or pay a 50% deposit to begin production.

Final Payment & Pickup Timeline:

The remaining 50% balance must be completed within 14 days of your piece being finished.

Full payment must be completed and the finished product collected within 14 days. The 14-day timeline begins on Day 1, which is the exact day you receive our message or email notification stating that your piece is finished and ready for pickup.

5. Returns, Refunds & Exchanges

Because all items are custom-made and personalized:

All sales are final
No returns, refunds, or exchanges are accepted
Refunds will not be issued for change of mind, dissatisfaction with design preference, or customer errors

Please review our Return & Refund Policy for more details.

6. Production Time & Shipping

Production and shipping timelines are estimates only
Delays may occur due to high order volume, curing time, shipping carriers, customs, or weather conditions
Said & Sealed is not responsible for delays caused by third-party carriers
Lost, Stolen, or Misdelivered Packages: Said & Sealed is not responsible for any stolen, lost, or misdelivered packages once the shipment has been handed over to the third-party carrier. Risk of loss and title for all products pass to the customer immediately upon transfer to the carrier. The customer must file any claims for missing packages directly with the shipping carrier.

7. Damaged or Defective Items

If your item arrives damaged or defective:

You must contact us within 48 hours of delivery
Clear photos/videos of the damage and packaging are required
Approved cases may receive a replacement or store credit, at our discretion

Claims made after 48 hours will not be accepted.

What is not considered as defect or damage:-

flowers colour change.
Translucent spots.
tiny micro bubbles.
Minor surface infection
slight unevenness on edges
Flower placement
natural ambering or yellowing of the resin over time due to UV light exposure or natural aging of the chemical compounds.

8. Order Notes & Customer Instructions

Any instructions provided through customization forms or checkout notes are considered final approval by the customer.
We do not offer revisions or remakes once production has started or your bouquet is delivered to us.

9. Intellectual Property

All content on this website—including images, product designs, text, logos, and branding—is the exclusive property of Said & Sealed.

You may not copy, reproduce, distribute, or use our content without written permission.

10. Limitation of Liability

We take the utmost care with your irreplaceable flowers. However, because we work with delicate, organic materials, Said & Sealed cannot accept liability for the sentimental or emotional value of the materials provided.

In the rare event of damage or loss during shipping, storage, or the preservation process, our maximum financial liability is strictly limited to a refund of the amount you paid for our services. By placing an order, you agree that Said & Sealed is not responsible for any indirect or emotional damages.

11. Third-Party Services

We are not responsible for the content, policies, or practices of third-party services, apps, or shipping providers used through our store.

12. Chargebacks & Fraud

Fraudulent chargebacks or false claims may result in:

Order cancellation
Account restriction
Submission of evidence to payment processors

13. Changes to Terms

We reserve the right to modify or update these Terms of Service at any time. Changes take effect immediately upon being posted on the website.

14. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein.