FAQ

 

  1. What exactly is Said&Sealed ?
    We are a premium memory preservation studio. We transform your most cherished memories — from memorial keepsakes and wedding treasures to flowers and personal mementos — into handcrafted, lasting pieces of art. Every piece we create is designed to preserve not just objects, but the emotions, stories, and love behind them.
    want to know more about us :- See our story

2. Who started this brand and why?
I founded Said&Sealed because I’ve always loved capturing and preserving life’s most meaningful moments. Childhood keepsakes, flowers, photos, and small treasures hold emotions that fade over time if left in storage. I wanted to create a way for people to hold onto these moments forever — beautifully, safely, and personally.

3. What can I preserve?
Almost anything that carries a memory:

  • Photos and letters

  • Flowers from weddings, memorials, or special events

  • Small toys, medals, or personal items

  • Wedding keepsakes: dresses, bouquets, trinkets

  • Personal mementos like jewelry, souvenirs, or gifted items

If you’re unsure whether your item can be preserved, just ask — we’ll guide you.
Check our collections here :- Our collection 

4. How does the preservation process work?

  1. Consultation: You share what you want to preserve, including photos or descriptions.

  2. Design: We plan the layout, materials, and style with your input.

  3. Preservation: Items are carefully cleaned and prepared. Flowers are treated to maintain color, photos are protected, and every item is encased in premium resin.

  4. Finishing: Your keepsake is hand-finished, polished, and inspected to ensure perfection.

  5. Delivery: Safely packaged and shipped or hand-delivered to your doorstep. 
    For detailed information visit How it works ?

5. How long does it take?
Typically, handcrafted keepsakes take 2–4 weeks depending on complexity and customization. Larger or more detailed projects may take longer. We’ll always give an estimated timeline upfront.

for shipping timeline visit shipping policy 

6. Can I customize my keepsake?
Yes. Every project is unique. You choose:

  • Items to include

  • Arrangement and composition

  • Colors, accents, and finishes

  • Size and style

We collaborate closely with you to ensure your memory is preserved exactly as you imagine.

7. Are flowers preserved?
Absolutely. Flowers from weddings, memorials, or special occasions can be preserved alongside other items or on their own. We use techniques that retain their natural beauty, color, and structure for years to come.

8. Are the materials safe and durable?
Yes. We use high-quality, non-toxic resin and materials designed to last decades without fading, yellowing, or breaking. Your keepsakes are built to endure for generations.

9. Can I send multiple items or large items?
Yes. We can preserve multiple items in one keepsake or create separate pieces. For very large items, we’ll discuss the best way to preserve them safely without compromising quality. 

10. Can I send fragile or delicate items?
Yes. We handle all items with extreme care. Fragile objects, heirlooms, and delicate flowers are securely processed to ensure they remain intact and beautiful.
For a complete guide visit at :- 
How to ship flowers to us .

11. Is it safe to send my items?
Yes. Items are securely packaged, handled gently, and insured during transit when necessary. We treat every keepsake like it’s our own.

12. How do I order?
Contact us through our website or email. Share the items and memories you want preserved. We’ll discuss design options, confirm timelines, and guide you through the process step by step.
Or if you just want to preserve your favourite flowers you can directly choose size and shape and place an order at website , choose from the available options and we will contact you after checkout to collect shipping address and reference picture (if you have one ) and then you have to ship your flowers to us and once we receive your flowers we will start making your keepsake and send it back to your provided address as soon as possible. 

13. Can I order as a gift?
Absolutely. Preserved memories make thoughtful gifts for weddings, anniversaries, memorials, or special occasions. You can include a personalized message or note for a truly unique, emotional gift.

14. How do I care for my keepsake?

  • Keep it out of direct sunlight for prolonged periods

  • Clean gently with a soft, dry cloth

  • Avoid placing heavy objects on top
    Your keepsake is designed to last generations with minimal maintenance.

15. What if I’m not satisfied or an item is damaged?
We guarantee high-quality craftsmanship. If your keepsake is damaged during transit or doesn’t meet the agreed design, we will repair or replace it. Our goal is your complete satisfaction. For more details check our refund and return policy 

16. How much does it cost?
Pricing depends on the size, complexity, and type of items preserved. We offer custom quotes after understanding your vision. Our focus is premium quality, so every piece is worth the investment.

17. Can I preserve memories for a specific date or event?
Yes. Weddings, anniversaries, memorials, or special milestones — we can craft your keepsake so it’s ready in time. We recommend placing orders well in advance for major events to ensure timely delivery.

18. Why should I preserve my memories now?
Memories fade, flowers wilt, and objects wear out. By preserving them today, you lock in the emotions and storieswhile they are still vivid. Waiting risks losing the detail, color, and sentiment that make your keepsake truly priceless.

19. Who is this for?
Anyone who values memories, wants to honor loved ones, celebrate milestones, or create a timeless keepsake that can be shared with family for generations.

20. Why choose Said&Sealed over others?

  • Premium, handcrafted quality

  • Focused on emotion and authenticity

  • Specialization in memorial and wedding preservation

  • Personalized process: you are part of the design every step of the way

  • Proven results: our keepsakes delight customers and last a lifetime.

21. Where is Said&Sealed located?
We are based in Calgary , Alberta, Canada operating as a full-time memory preservation studio. While our physical studio isn’t open for walk-ins, all consultations, orders, and deliveries are handled with personal attention and care.

22. Where should I ship my items?
You can safely ship your items to our studio at 519B cornerstone Avenue ,NE , Calgary, Alberta T3N 1V2. We accept packages from across Canada and United states . For fragile or valuable items, we provide packaging guidance and, if necessary, insurance tips to ensure your memories arrive safely.