Refund policy

Return & Refund Policy

Thank you for shopping with us. Please read our return and refund policy carefully before placing an order.

Custom & Personalized Orders

All of our products are custom-made and personalized according to the customer’s specifications. Due to the nature of custom work:

All sales are final
Customized items cannot be returned, exchanged, or refunded
Once production has started, orders cannot be canceled or modified

This policy applies to all personalized details including (but not limited to):

Custom text or names
Photos or image uploads
Color choices, flower selections, or design preferences

Damaged or Defective Items

We take great care in packaging and quality control. However, if your item arrives damaged or defective:

Please contact us within 48 hours of delivery
Provide clear photos or videos of the issue and packaging
We will review the case and, if approved, offer a replacement or store credit at our discretion

Incorrect Information Provided by Customer

We are not responsible for errors caused by incorrect information submitted by the customer, including:

Misspelled names or text
Wrong color or design choices
Incorrect shipping address

Please review your customization details carefully before placing your order.

Order Processing & Production

Once an order is placed and confirmed:

Production begins based on the submitted customization details
Orders cannot be changed, canceled, or refunded after confirmation

Contact Us

If you have any questions before placing your order, we strongly encourage you to contact us. We are happy to help ensure your custom order is perfect.

📩 Contact: saidandsealed@yahoo.com